Background to the December 2016 survey
Although practices are no longer obliged to continue with this survey format (following the introduction of the Friends and Family Test). The PRG agreed to continue with the survey and to use a similar form of questionnaire as to that used in 2012 - 2015. It was decided that key questions should remain for 2016 so that comparisons could be made. Therefore, the questions regarding condition of the surgery, obtaining an appointment and appraisal of doctors and nurses remained.
The PRG decided to introduce new questions to assess whether our patients were aware of recent changes (website, on line booking etc) and to assess/comment on services used.
By retaining the original format and some of the key questions, we were also able to publish comparative information within the 2016 results.