We are dedicated to providing a high standard of care and service to all our patients and welcome any suggestions or ideas you may have to improve. Our suggestions box is located in the main reception area, or alternatively please feel free to voice any concerns to a member of staff or Jeff Villiers (Practice Manager).

If you would like to make a formal complaint, please put this in writing to:

Dr. Paul Johnson
Complaints Manager
The Ash Surgery
1 Ashfield Road
Aigburth
Liverpool L17 OBY

You will receive a letter of acknowledgement within 2 working days of receiving your letter and can expect a response to your complaint within 10-14 working days. If our investigation into the complaint is going to take any longer, we will write to you and let you know.

If you are dissatisfied with our response you have the right to ask the Healthcare Commission to review your case. The Healthcare Commission is an independent body established to promote improvements in healthcare through the assessment of the performance of those who provide services. This must be requested within two months from the date of our response.

Healthcare Commission
FREEPOST NAT 18958
Complaints Investigation Team
Manchester M1 9XZ
Telephone: 0845 601 3012
http://www.healthcarecommission.org.uk/

Alternatively, you may ask for an appointment with the Practice Manager in order to discuss your concerns. He will explain the complaints procedure to you and ensure that your concerns are dealt with promptly.